One Platform. Three Outbound Dialing Modes.
Manual calling, configurable power dialing, predictive Autodial, local-presence caller ID, and an in-path compliance engine — built for distributed teams in any industry.
📡 Multi-Carrier BYOC
Twilio and SignalWire behind one carrier abstraction. Bring your own account, select your primary carrier, and pay it directly — no resold or marked-up minutes.
- Twilio or SignalWire, validated live before credentials are stored
- Tenant-selected primary carrier
- Outbound dial, cancel, redirect & answering-machine detection
- Voicemail drop without waiting on the beep
- No telecom markup, ever — the spread stays yours
OMEGA DIALER🌐 WebRTC Through Cloudflare
A browser softphone with no plugins, no desk phones. Per-carrier WebRTC tokens are minted at the Cloudflare edge, with Cloudflare Realtime TURN/SFU as the audio backbone.
- In-browser softphone — carrier-switchable on the fly
- Mute, hold, DTMF keypad & transfer
- Cloudflare Realtime TURN for reliable NAT traversal
- Supervisor monitor / whisper / barge (SignalWire & Twilio)
- Edge-minted tokens — no carrier secrets in the browser
⚡ Three Dialing Modes
One call engine, every cadence. Built on Cloudflare Durable Objects so pacing, ratios and abandonment are computed in real time — not bolted on.
- Manual — dial a number like a telephone
- Power — one lead at a time by click or timed auto-next
- Autodial — predictive multi-line pacing with an abandonment governor
- Live AMD routes humans to agents, machines to the next dial
OMEGA DIALER🛡️ Compliance Engine, In the Dial Path
Compliance isn't a checkbox here — every dial passes through the gate before a carrier is ever touched. A non-compliant call simply can't be placed.
- DNC scrub — tenant lists + federal/state hooks
- TCPA calling-window enforcement by lead time zone
- Pacing, abandonment governor & lead recycle
- Turnstile-gated consent capture with SHA-256 audit hash
- Verbatim consent records mirrored to your own storage
📈 Recordings, Reporting & Quality
Keep the operational record needed to coach a distributed team and investigate every dialing decision.
- Answering-machine detection (AMD)
- Call recordings stream to tenant-isolated storage
- Agent dispositions, call outcomes and downloadable CDRs
- Manager wallboard and abandonment reporting
- Append-only compliance audit events
OMEGA DIALER🔢 Numbers, Local Presence & A2P
Self-serve number provisioning and controlled caller-ID rotation — onboard a campaign without leaving the console.
- Search and buy numbers in the lead's area code from your connected carrier
- Manual caller-ID pinning or health-aware automatic rotation
- A2P brand & campaign registration lifecycle
- CSV import with column mapping + full REST API
Built for the floor — and the people running it
🎧 Agent console
Lead context, manual/power/Autodial controls, caller-ID selection, live call state, callbacks, and dispositions in one focused workspace.
📊 Manager wallboard
Live fleet view, connect/abandon rates, pacing controls, and monitor / whisper / barge controls for supported live SignalWire and Twilio call legs.
⚙️ Admin control
Carrier BYOC setup, DID inventory & A2P, consent evidence, compliance policy, team controls and seat billing.
See It In Action
Create your workspace, connect Twilio or SignalWire, and configure the controls your team will actually use.
Create Account →